Microsoft Teams: Breakout Rooms and Administration

In the previous article, Microsoft Teams: Breakout Rooms, we discussed how and what Breakout Rooms are and how important they are for the Microsoft Teams collaborative platform. But how does Microsoft Teams Breakout Rooms work?

The organizer of the meeting is the administrator who has control of this feature. Once the organizer joints the meeting, then he/she can divide the larger video or audio group into smaller discussion groups, up to 50 Breakout Rooms, thereby making these smaller discussion groups more effective with brainstorming, collaborating, and advancing towards solutions.

The organizer can also pre-create the breakout rooms ahead of joining the meeting and configure all the settings so he/she does not have to do during the meeting.

The administrator can add, remove, name, and rename the rooms and can also assign users to a room, open or close the room multiple times during the session and move participants between rooms. Upon joining a session, the administrator is muted, though unmuting will allow the administrator to participate in that session. Important to note is that Microsoft Teams Breakout Rooms management can only be created through Teams Client while participants can join via desktop, web or mobile.

Creating, Naming, and Starting Breakout Rooms

To start, schedule the meeting in Microsoft Calendar by creating a New Meeting or start the meeting in a Teams Chanel with Meet Now. Then add your attendees (your participants) and:

1. Join your meeting at the scheduled time. Upon joining, a new window will pop up;

2. Wait for your attendees to join. Once they have joined, you can proceed to create your Breakout Room;

3. Select Breakout Rooms from your meeting controls;

4. Choose from the dropdown menu the number of Breakout Rooms you want to create and whether you want to assign the attendees to each room manually or automatically. This is the only time you will be able to assign automatically.

To add participants manually:

a. Expand the Assign Participants list;

b. Hovering over each participant will bring up checkboxes. Check the checkbox if you want to add this participant to a Breakout Room;

c. Select the More option and choose the room from the list. This will assign the participant to the Breakout Room;

d. Repeat steps b and c until all participants have been assigned;

e. To see which participants are assigned to a Breakout room, locate the arrow next the room’s name. Click and expand this arrow and the names of the assigned participants will appear;

To add participants automatically, simply choose the option to do so. In order for this option to work, participants will have to have been pre-emptively assigned to the Breakout Rooms;

5. Name the Breakout Rooms to reflect the discussion such as project name so it is easily identifiable and a reminder for participants. If you need to rename the Breakout Room, then choose the More Options next the room. Then choose Rename Room, key in the new name of the Breakout Room, and save by selecting Rename Room;

6. Starting Breakout Rooms can be done individually on a room to room basis, or you can start all Breakout Rooms at the same time. To start them individually, then choose the More Options next to the Breakout Room name. Next choose Open Room. The Breakout Room is now opened. To open them en masse, select Open Rooms. The room status from closed to open will appear as Open to confirm that the Breakout Room is now opened.

There are many benefits for implementing Microsoft Teams Breakout Rooms ranging from organizing large groups into smaller and manageable clusters to providing a platform that supports users that are working remotely and in person with the main objective of providing easy maneuverability, flexible accessibility, numerous personnel meeting scalability, and collaborative stability.

Administration of Breakout Rooms

As the administrator and organizer of the meeting, you have several abilities in relation to the Breakout Rooms:

1. Join a Breakout Room: to check on a Breakout Room’s progress, select More Options next to the room name. Then, select Join Room to join. Ready to leave? Select Return and you will leave the Breakout Room and join back into the main meeting;

2. Send an Announcement to the Breakout Rooms: provide prompts or time updates through an announcement. To send an Announcement after the meeting starts, select More Options and then Make an Announcement. Key in your announcement and then choose Select. Your announcement will appear in the chat for all participants, and they will be alerted with a notification that it is there;

3. Reassign Participants: move participants individually to different Breakout Rooms but note that this function can only currently be performed when the Breakout Rooms are closed. In the Breakout Room, expand the list of participants. A checkbox will appear as you hover over the participant’s name. Check this checkbox. Next, select the More Options and the Breakout Room name that you would like to reassign the participant to. Check the checkbox of the re-assigned Breakout Room, and your participant has now been re-assigned;

4. Chat with Breakout Room Participants: as with regular meetings, the administrator and participants will be able to access from the chats list and

from Chat, the Breakout Room’s chat. Participants will only see and access chat from their assigned Breakout Room, whereas the administrator can see and access all Breakout Room chats. Administrators will add the participant at the Breakout Room is opened and participants will automatically be removed from the chat if they are re-assigned to another Breakout Room or when the room is closed. The chat history and shared files will still be accessible to participants even after the Breakout Room is closed;

5. Add or Delete Breakout Room: additional Breakout Rooms can be added by choosing Add Room, keying in the room name, confirming, and then adding the participants. Deleting a Breakout Room can be done by selecting More Options next the room, and then choosing Delete Room. The Breakout Room is now deleted;

6. Close Breakout Rooms: close Breakout Rooms individually by selecting More Options next the room name, and then Close Room. To close Breakout Room en masse, select Close Rooms. The status of the rooms will now change from Open to Closed. Once all participants are out of their Breakout Rooms, choose Resume and all participants will be back in the general, larger, main meeting group.

7. Save Notes, Recordings, and Files from Breakout Rooms: these materials can be accessed in the Breakout Room’s chat, during and after the closure of the Room. However, the ability to add additional materials or continue to chat will not be possible once the Room is closed; and

8. Edit Breakout Room Settings: participants are automatically moved into open rooms as a default setting. This setting can be changed by selecting More Options, then Room Settings. Next, check on the Automatically Move check box to de-select participants. If the default setting is de-selected, then participants will receive a message to join a Breakout Room, which they must choose by selecting Join before being moved.

Microsoft Teams is evolving quickly as it adapts and flexes with the needs of its users, whether remote, onsite, or a hybridization of the two. The ability to create, monitor, and delete Breakout Rooms provides the flexibility that many users and corporations need for collaboration, communication, and project management. With Microsoft Teams Breakout Rooms, collaboration has become that much easier.

Microsoft Teams: Breakout Rooms as User

For some, life may have felt like it has been on a hold pattern during this pandemic but at Microsoft, they have been anything but on a hold pattern. They’ve been busy planning, strategizing, creating, designing, testing, and finalizing new features for many of their platforms, including Microsoft Teams.

Microsoft Teams is the interface and platform for users within a corporation and their external clients to collaborate. Communications between team members and clients is smoother, easier, and more accessible because of Microsoft Teams. There are many new features being added, but the most anticipated, and possibly the biggest game changer, is Microsoft Teams Breakout Rooms.

Similar to large in-person conferences and conventions, virtual team meetings can range from two participates to upwards of hundreds that gather in one large venue. Within this large venue, areas are broken down into zones. Within these zones will be kiosks or spaces, like rooms, that have specialized vendors, consultants or where specific types of training will take place. Microsoft Teams Breakout Rooms are similar in that they provide a virtual space for smaller groups of people to gather, holding discussions on similar topics, or maybe one topic, brainstorm, and reach solutions.

How the administration and creation of the Breakout Rooms in Microsoft Teams is managed is explained in the following article, Microsoft Teams Breakout Rooms and Administration.

On the participant side, they will be able to chat in the Breakout Room and share content from Whiteboards and PowerPoint. The chat will only be visible for participants in that particular Breakout Room and only they can participate in the chat, with the exception of the Administrator who is able to access and participate in all Breakout Rooms. Participants are not able to move freely between Breakout Rooms or the main meeting. They must wait until the administrator adds them back to the main meeting or re-assigns them to another Breakout Room. The participant, can however, request the administrator contact them.

What can participants do in the Breakout Room?

As part of the new features being added to Microsoft Teams Breakout Rooms, managers that are selected and assigned to rooms by the administrator will now be able to manage rooms, open or close rooms, customize Microsoft Teams meeting settings, and set timers.

New features and abilities for participants include pinning a video on the front page of the Teams meeting, which will appear next to those of other participants.

Another highlight is the ability to turn off the self-view. This can be done from the meeting settings which will hide their own video preview, which appears on the bottom right of the meeting screen by default.

Tips, Tricks, and Suggestions for Breakout Rooms

As with any meeting or any interaction, it is best to be prepared to avoid any last-minute trouble that will impact the meeting.

If you ask any professional administrative assistant, they will tell you having a dry run is vital in ensuring a smooth, and trouble-free meeting. Having materials prepared ahead of time and distributed to the attendees so they can prepare in advance will not only help them understand the agenda, but this will save time once they are assigned to their Breakout Rooms as they immediately dive into the task at hand.

As you prepare to break the large group into smaller groups, delegate responsibilities, including assigning a group leader or room manger who is responsible for monitoring the chat to capture announcements and inform the group of these announcements and is the lead on monitoring chat activity. Having announcements prepared beforehand will help the administrator to deliver these effortlessly, on time, and clearly. Additionally, the administrator could provide a link to documents those participants may need access to for collaborating in their Breakout Room.

Another beneficial tip is to make an announcement at the beginning of the session indicating when the session wraps up, and then five minutes before the wrap up time, send a warning announcement so the participants can begin their preparations for ending their session.

Microsoft Teams is evolving quickly as it adapts and flexes with the needs of its users who are comprised of users who are remote, onsite, or a combination of remote and onsite. With Microsoft Teams Breakout Rooms, meetings that involve numerous people can now be held as one large meeting with smaller discussion that focus on specific topics that make up the whole of the project. Coming back together in the main meeting, participants can share their findings and proposals after brainstorming in the smaller groups. Microsoft Teams Breakout Rooms provides efficient, simplified, and real-time collaboration.

Microsoft Teams: Updates for IT Admins

Teams in Office 365 and Microsoft 365 have received many new features and enhancements that enable Teams to communicate more effectively, clearly, and quickly. These key elements were discussed in my article Microsoft Teams: Updates for Users. Users are not the only ones benefiting from this month’s updates as many new features and additions are happening behind the scenes for IT Admins.

Small to Mid-Sized Organizations: Automatic Creation of an Org-Wide Team

Global admins can create org-wide teams, and each org-wide team is limited to 5,000 users with each tenant limited to five org-wide teams. Tenants with fewer than 5,000 users will start with an org-wide team which will help streamline the process of bringing everyone together as a single team for collaboration. With org-wide teams, global admins can easily create a public team while membership is kept up to date as users join and leave the organization with Active Directory.

Calling and Meetings: In-Region Storage When Stream is Not Available in Go Local

Tenant admins have the option to enable, through the Admin Centre, “Allow Cloud Recording” settings for Teams meetings with the toggle On/Off button. When turned On, Team meetings are recorded and are then stored in the Microsoft Stream cloud storage. However, for customers where Stream service is not available in the corresponding Go Local region, Cloud recordings are currently not allowed/enabled. This behaviour will now be changed by defaulting “Allow Cloud Recording” to On. By changing this behaviour, Teams meeting recording will now be stored in the respective in-region data centre.

IT Admins: Managing App Catalogue in Teams Admin Centre

The app catalogue provides the tools for admins to streamline the process of testing and distributing line-of-business applications. Through the Manage apps page in the Microsoft Teams admin centre, IT admins can view all available apps in the tenant, including information that aides in the decision of determining which apps should be enabled for their organization.

IT Admins: Office 365 ProPlus

Microsoft Teams will now be included with Office 365 ProPlus on the 6-monthly channel. Users will no longer need to install Microsoft Teams separately.

Security & Compliance: Legal Hold for Teams Private Channels Messages

Legal litigation is a fact in the business world, and when proactively preparing for possible future legal litigation, organizations are expected to preserve electronically stored information (ESI). This includes Teams chat messages that are relevant to the legal case. In these instances, preservation of messages related to a specific topic or for certain individuals may need to be preserved. Legal hold supports the preservation of private channel messages. By preserving information in Teams with legal hold, legal requirements are being addressed.

Beginning February 2020, the default is now On for legal hold, or case hold, on private channels. Note that private channel chats are stored in user mailboxes while normal channel chats are stored in that Teams’ group mailboxes. Within Microsoft Teams, Admins can select specific users or an entire team to be placed on hold. Once this is done, all messages that were exchanged in those teams, including private channels, or messages exchanged by individuals, will be discoverable by the organization’s Teams Admins or the organization’s compliance managers.

It is important to note that all message copies will be retained for users or groups on hold. This means that if a user posts a message in a channel, and then modifies the message, both copies of the message (the original post and the modified post) will be retained. If the hold is not enabled, then only the latest message is retained.

Security & Compliance: Safe Links 

Safe Links is a new tool that verifies URLs in Office documents and emails, improving security as you click on them. Safe Links protects Teams from dangerous URLs.

Security & Compliance: Communication Compliance  

A new insider risk solution set in Microsoft 365, Communication Compliance helps minimize communication risks by detecting, capturing, and taking remediation actions for inappropriate messages in your organization. By implementing custom or pre-defined policies, internal and external communications can be scanned for policy matches for examination by the organization’s reviewers. The organization’s reviewers can investigate Microsoft Teams, scanned emails or third-party communications in the organization and then take appropriate remediation actions to ensure compliance with the organization’s communication policies. Communication compliance’s workflow involves the configuration of communication policies, the investigation of communications, remediation for inappropriate communications, and continual monitoring of communications to ensure policy compliance.

Source: https://docs.microsoft.com/  

Dev Tools: Cloud Communications APIs

The addition of MS Graph Cloud Communication APIs, including Phone System Direct Routing and MS Graph Presence, provides partners the ability to create their contact solutions.

Intrazone Podcast Episode: “An API for Teamwork”

In this podcast episode, “An API for Teamwork”, hosts Mark Kashman and Chris McNulty discuss bots, tabs, and connectors with experts inside and outside of Microsoft. By exploring the basis of what and how to approach extending the Microsoft Teams platform offering, the power and capabilities of Microsoft Teams are uncovered. You can download and listen to this podcast, “An API for Teamwork”, on your drive into the office!

There are many new and exciting features with this year’s February update! These updates are enabling transparent, easy, efficient, and immediate communications for collaboration across platforms. As complex as these processes are, Microsoft has ensured to consider the effects on IT Admins and has addressed many issues that enable the IT Admin to review, monitor, and enact the necessary processes to ensure smooth delivery of the system. Microsoft has, once again, done an amazing job with this month’s updates.  

Microsoft Teams: Updates for Users

Microsoft Teams is a powerful hub for communicating with your team for ultimate collaboration in cloud-based Office 365 and Microsoft 365. Collaboration enlists a variety of tools for your users to succeed, and these tools include Outlook, chats, video, and voice, and of course, there are more! With the February 2020 update to Microsoft Teams, communication between Teams members has been enhanced with several new features and improvements.

Communication: Outlook Integration

Users can move a Teams conversation to a conversation in Outlook by clicking on the options ellipses (…) in the Teams’ conversation and then choosing to move this conversation to Outlook.

Another powerful integration is the ability for users to move an email conversation, with its attachments, from Outlook into a Teams channel or chat conversation. Moving email conversations from Outlook to a Teams channel can be accomplished simply by choosing “Share to Teams”. This short video clip demonstrates how easily this can be done.

Chat and Collaboration: Targeted Messaging

By assigning tags, admins within the Microsoft Teams admin centre can control who and how tags are assigned across an organization. Team owners who have the right to assign tags can then organize users based on common attributes, such as location, project, and role. Targeted communication is based on these tags. By simply using the @MentionTheTag in a post, team members can send a communication message to everyone at the same time with that tag.

Chat and Collaboration: Receipts and Notifications

An optional tool, but a very useful tool, is Read Receipts. Once turned on, Read Receipts will provide an indication as to whether your private messages have been read or not.

Appearing in the activity feed, you can quickly connect and give new team members a warm welcome as the Colleague Joined Teams notification informs you.

Files Experience in Teams: SharePoint Powered

Powered by SharePoint, Files Experience in Teams is found under the File tab of a channel. Teams users will be able to preview over 320 supported file types while file cards can be easily reviewed while hovering over them. Creating views, working with metadata, pinning files to the top,  viewing document life-cycle signals, taking actions like check-in and check-out, and syncing files to their PC or Mac computer are a few examples of what users will experience in the Files Experience for Teams.

Calling and Meetings: Voice Administration, ThinkSmart View for Phones, and CCX Microsoft Teams Phones

Customers of Microsoft Calling Plan will have the ability to search, discover, and set phone numbers for users. Teams Admins will have greater visibility into additional workloads.

ThinkSmart View for Phones will provide users the capability to manage video/audio calls through a desktop service with extra security features.

The Poly CCX Series of Microsoft Teams phones are designed specifically for Teams calling and are highly customizable to optimize the user experience.

GCC, GCC High & DOD: Phone Systems Additions for GCC

For GCC customers, the following new features are now available:

1. Team users can screen share to Skype for Business users;

2. Callers can transfer directly to voicemail;

3. Teams users (AAD) have caller ID;

4. Users on the Chrome browser can send and receive video calls; and

5. Place PSTN calls with the PowerBar slash command.

Apps & Workflows: Enhanced Power BI Tab for Teams

Microsoft Teams has received a new tab! The Power BI tab adds support for reports in the new workspace experiences, paginated reports, and reports in Power BI apps. Users can find and track data for successful objective outcomes when the Power BI tab is added to channels and chats. For new team members joining, data is easily and readily accessible.

Apps & Workflows: Pinning Apps for Easy Access

Pinning personal apps to the left-hand rail, the Teams app bar, is not only simple and easy, but it ensures that the apps that the user frequently accesses are easily located and launched. Users can pin their favourite and/or most frequented apps by right-clicking on the app icon and then selecting Pin, and the pin remains in place even after the user navigates away. Apps can also be pinned to relevant channels or chats, making them easily accessible. Not only can a user pin apps, but the Teams Admin can create a group policy so that specific apps appear pinned on everyone’s Teams app bar. 

Education: Microsoft Teams QBot

An exciting new solution, Microsoft Teams QBot is specially designed for classroom teaching. QBot allows teachers, students, and tutors to intelligently answer each other’s questions within the Microsoft Teams platform by leveraging QnA Maker in Azure Cognitive Services.

How does this work? Microsoft Teams QBot app is deployed to a Team. Once deployed, a student can ask a question on the channel. By tagging the question @TaggingQBot, QBot will respond with the correct answer, or it will tag a group of responders, allowing them to collaborate on a response. Accepted answers are used to train QBot for future questions.

Many of these features have behind the scenes, out of sight, talent that designs, plans, deploys, monitors, and troubleshoots to keep the whole system running at maximum potential. In our next article, Microsoft Teams: Updates for Admins, we go behind the scenes to see what enhancements and new features have been made to make the IT Admin role more effective.

Optimize your organization’s cloud collaboration and communication by leveraging Teams in Microsoft 365 or Office 365. With the continuous updates and enhancements of Teams, communication and collaboration are done with ease, simplicity, and transparency.

Microsoft Ignite 2019 Announcements: Microsoft Teams: Part 3

These announcements, enhancements, and new features are super exciting and will help streamline, provide easy access, and seamless communication and collaboration within Teams. But we also know this comes with greater responsibility, more intense support, and meticulous organization on the part of the IT Admins.

Microsoft continually acknowledges the complexities that the IT Admins face from the very beginning of planning the architecture and every step in between towards a successful deployment and post-deployment support. In Teams, the IT Admins are receiving some game-changing enhancements to make their responsibilities more manageable.

Managing Teams and Protecting Data with Planning and Administration Tools

1. Advisor for Teams: Advisor for Teams provides IT Admins assistance in the planning for a successful Teams deployment across the organization by offering recommended plans, encompassing a collaboration space for the deployment team to streamline the rollout of all the Teams workloads, including meetings, messages, and calling;

2. Microsoft Semi-Annual Channel: With Office ProPlus, Teams deployment will be streamlined with the Click-to-Run, which will install the Teams client on all PCs that are already on the semi-annual channel. Going forward from January 14, 2020, the client will then update itself regularly;

3. App Catalogue: The new App Catalogue will provide administrators detailed information for applications that are available in the Teams environment. These details will include name, description, publisher, certification status and policy details;

4. Policy Packages: A Policy Package is a collection of pre-defined policies and policy settings. These can be easily assigned by IT Admins to users in an organization who have similar roles thus ensuring that users have access to the Teams capabilities that they need;

5. Policy Assignment to Security Groups in PowerShell: This will be available at the end of this year;

6. Microsoft Teams Room and the Teams Admin Portal: IT Admins will be able to manage device inventory and execute device tasks such as restarting, assigning configurations, and monitoring and diagnosing issues. This can all be performed with the Microsoft Teams Room in the Teams Admin Portal;

7. Managed Meeting Rooms: This is a cloud-based IT management and security monitoring service offered by Microsoft. This service ensures that Teams meeting rooms are up-to-date and secure with proactive monitoring;

8. Safe Links in Microsoft Teams: Safe Links in Microsoft Teams safeguards Teams messages against harmful links when a URL is shared in a channel conversation or in a private chat in real-time. Teams will perform a time-of-click verification of URLs. If there is a risk of malware or viruses, the user will be alerted. Safe Links is powered by Office 365 Advanced Threat Protection;

9. Additional Compliance and Security Capabilities: By the end of this  year, audit log search (deleting and editing messaging events within audit log search), information barriers policies (extending to include files stored in a Team’s SharePoint site); retention policies (applicable to short retentions like one day); and e-Discovery (results will now include search results for keywords and conversations around them) will become available.

Automating Workflows, Integrating Custom Apps and Data Insights within Teams using Power Platform

1. Power Apps and Teams Apps: Power Apps creators can publish their apps as Team apps. This will provide users easy access to these apps in Teams and users will be able to access them in Teams. Admins will have the ability to publish custom apps directly into the app library in Teams which will make them more easily discoverable to users;

2. Pinning an App: An app created with Power Apps can be pinned in Teams to the left rail. By pinning an app, the user will have easy access to frequently used apps;

3. Teams-Centric Actions & Triggers – Power Automate: Users can use Power Automate Teams-Centric Actions & Triggers to create new automated workflows within Teams; and

4. Power BI Interactive Cards in Teams: Users will be able to quickly find and act on their data with Power BI Interactive Cards in Teams.

With the many new and improved features in Teams, users across the organization along with external clients will have the ability to communicate from varying platforms such as Linux, iOS, and android. Flexibility, versatility, and ease of access being provided by Microsoft Teams strengthen the cohesiveness for users to work together. Microsoft continues to improve and innovate collaboration through communication.

Microsoft Ignite 2019 Announcements: Microsoft Teams: Part 2

As the day progresses and the sessions continue, there are more announcements for Microsoft Teams. Just as exciting as discussed in the previous article, the new additions and enhancements in this article are just as exciting! As mentioned previously, Teams is utilized by users and organizations in many ways and Microsoft not only recognizes this, but it encourages and has focused on these aspects.

Conduct Inclusive and Effective Meetings

1. Microsoft Whiteboard: Whether in the same room or working remotely, Teams participants can collaborate and ideate on a digital, never-ending digital canvas. Microsoft Whiteboard is available from the Share Tray in Teams Meetings;

2. Live Captions: Users and participants have different needs, and with Live Captions, differences in hearing and language proficiencies are addressed. This provides an alternate way to follow along and participate with the conversation;

3. Presenter and Attendee Controls: Meeting organizers will be able to pre-define roles for participants as presenters or attendees. Participants designated as presenters will have full control over the meeting. Participants designated as an attendee will not be able to take control, share content, admit people waiting in the lobby, remove other participants, and start/stop recordings;

4. Citrix: Microsoft Teams Calling and Meetings for Citrix virtual environments will be optimized, allowing the delivery of high-fidelity Teams experience for users who are on-prem or for users who are Azure-hosted by a virtual desktop or application;

5. Cloud Video Interop (CVI): The latest partner to the CVI partnerships, Cisco is enabling customers to use Teams meetings with the use of Cisco Webex Room devices and SIP video conferencing devices in the meeting rooms;

6. Direct Guest Join Capability: Working together with Zoom and Cisco, Microsoft is trailblazing a new approach that will enable Microsoft Teams Rooms devices to connect to meeting services through browser-based technologies. As this technology is developed, additional vendors will be added;

7. Collaboration Bars for Microsoft Teams: Working with partners to convert small spaces into online meeting and collaboration spaces, this new category of device is affordable and can be installed and managed with ease. These video conferencing collaboration bars attach to touchscreens, displays, or TVs and provide experiences such as one-touch and proximity join, Microsoft whiteboard, and content sharing. The first two partners to launch are Poly and Yealink;

8. Microsoft Teams Speakerphones: These new speakerphones have a dedicated Teams button that provides seamless interaction with Teams. The first peripheral partner, who also has the first certified speakerphone, is Yealink; and

9. Enterprise Phone System Capabilities: New enterprise-wide phone system capabilities will include emergency calls, administrative control, call queue functionality, call delegation, voicemail management, and music on hold. The Enterprise Phone System also performs Compliance Recording and coupled with the Contact Center, it is suited to be a cloud phone system solution for enterprise clients.

Firstline Workers and Ease of Access to Teams

1. SMS Sign-In: With their phone number and a one-time SMS passcode, Firstline Workers can easily sign into Teams on their personal device;

2. Off Shift Access: IT Administrators will be able to enable this new setting. By enabling this setting, Firstline Workers, when outside of their payable hours, will receive a notification when they access their Teams app on their personal device. The Firstline Worker must provide consent to the notification before they can access their app;

3. Global Sign-Out: It is not uncommon for Firstline Workers to be using shared devices. By providing a global sign-out where the user is signed out at once from all the apps they use on their shift, it secures their sessions while saving time;

4. Delegated User Management: To reduce the burden of identity management on IT, Firstline managers will be able to manage user credentials and approve password reset requests via the My Staff portal; and

5. Graph API: Enhancements will provide a two-directional communication flow between a workforce management system and Shifts to enable enterprise configuration. Customers will be able to integrate Teams with Kronos and JDA with the open-source integration templates on GitHub.

Enable Industry-Specific Scenarios in Healthcare and Other Industries

1. Virtual Consults: B2C virtual consultations can be easily scheduled and conducted via Microsoft Teams and attendees can join through their Teams mobile app or from their web browser. Conducting healthcare consults with patients, conducting interviews, or holding meetings has never been more convenient or easier; and

2. Patient Coordination: Providing health care to patients and patient-centered care requires a secure platform for physicians, nurses, health aides, and other care team members to communicate clearly. In Teams, Patient Coordination is HIPAA compliant with enterprise-grade security. Meeting HIPPA compliance means that patient care can be streamlined by centralizing and digitizing patient information that is accessible to the patient care team for multi-disciplinary meetings, rounding, handoffs, and huddles.

Communication and collaboration are strongly emphasized in this set of enhancements and features for users within a Team, potential Team members, and clients. Super exciting! And we have more announcements in the next article.

Microsoft Ignite 2019 Announcements: Microsoft Teams: Part 1

As we already know, Microsoft Teams is the grand central station for collaboration and business processes for all users, whether internal or external that are associated with that organization.

At today’s session of Microsoft Ignite 2019, there were some big announcements for Microsoft Teams. These new and innovative enhancements will provide new capabilities to Teams by providing and responding to the dynamic and evolving needs of both users and their organization.

New features to Teams provide users the abilities to customize Team conversations and experiences, manage conversations, tasks and files from other Microsoft 365 apps that are within Teams, conduct effective meetings, provide easier access to Teams for Firstline Workers, enable industry-specific scenarios in healthcare and other industries, manage Teams and protect data with new planning and administration tools, and use Power Platform within Teams to automate workflows, data insights, and integrate custom apps.

The real excitement comes when we look at each of these a little closer but because Teams is evolving so much, we will cover these new features and enhancements spanning over three articles. Now, for the Teams excitement!

Customizing Team Conversations and Experiences

1. Private Channels: Within existing Teams, users will be able to create channels that can be accessed and viewed by select members of that Team. Creating a Private Channel can be accomplished by selecting Private under the Privacy Settings of the new channel;

2. Multiwindow: Streamlining workflows, users in Teams will be able to open separate windows for chats, calls, documents, and meetings;

3. Teams Client for Linux: Teams Client for Linux will support Linux users with calls, chats, and meetings with other members on Teams who are not Linux based. Users who use Linux client at work or educational institutions will be able to install native Linux packages in .rpm and .deb formats;

4. New Messaging Extensions: Available in Teams chat and channel conversations, the new messaging extensions include Polls and Surveys. These can easily be accessed in the chat or channel by clicking the “…” at the bottom of the compose message box, soliciting instant feedback for shared items or questions; and

5. Pinned Channels: Who doesn’t like pinning?!? Pinning channels allows the user to pin their important channels at the top of their Teams list for quick and easy access.

Managing Conversations, Tasks, and Files from other Microsoft 365 Apps Within Teams 

1. Outlook and Teams – A New Integration: In Outlook, the user can now move an email conversation, including attachments, into a Teams chat or channel by clicking on Share to Teams. A conversation can also be shared from Teams to Outlook (reverse of above) by clicking on the More options, the “…” icon, in a conversation. This makes collaboration much easier as it no longer matters where the conversation is taking place.

Missed an activity in Teams? No worries. Actionable emails, missed activity emails, will be sent to the user. These actionable emails will allow the user to respond directly from the email, which shows the latest replies from the conversation;

2. Tasks in Teams: Within Teams, the user’s tasks across Microsoft, such as To Do, Planner, Outlook, and Teams channels, are consolidated to provide a unified view of both personal and assigned tasks. Users will be able to choose the view that works best for them. These views include lists, charts, schedules, and boards. With smart views, the user will see assigned tasks along with the start and due date as well as the priority of the task; and

3. Yammer App for Teams: Accessible within Teams, Yammer communities, live events, and conversations not only provide current information to users but also the opportunity to participate in organization-wide conversations. Users and IT Admins can pin the app on the left navigation rail in Teams, thereby providing easy and clear access.

These updates and additions are focused on the user and their experience in Teams; however, as we know, Teams is multi-faceted and serves users in many fashions. You will discover in the next article how Teams is being leveraged for meetings and Firstline Workers.

Microsoft Teams: Chat, Telephone, and Meetings

Microsoft Teams is receiving a lot of love these days! Consistently adding and upgrading features, these new features in MS Teams are aimed at ensuring opportunities for collaboration, whether through chats, meetings, or video, are seen and noted by the user, especially when they are in focus mode with headsets on.

MS Teams basis for collaboration is through the chat where users can talk with other team members to keep abreast of the latest project news, contribute new ideas, provide solutions, and to communicate generally with their teams. However, some team members may be members on more than one team, and their feed can fill up quickly with numerous chats and threads, making it not only difficult but time intensive to determine what is important, what requires action, and what is a priority in the answering queue.

Addressing this, new filters have been added in Chat and Teams to help filter more than just the user’s activity. The new filters in Chat allow Teams users to filter based on a person’s name for every group, meeting, or 1:1 chat that they have with them. By selecting More Options, they can apply additional filters, such as unread messages, to further refine what they are filtering. Keywords can also be used to filter group chats that have names by finding a specific team or by finding a channel by name.

Staying connected to all your team members provides many advantages, but one key component of constantly being connected is the consistent loss of concentration and focus, which in turn drops productivity substantially. There is a balance between communication and collaboration and with the ability to mute a conversation in a channel, the user can now focus on the tasks at hand without constant interruption. Alternately, a muted conversation can still be tracked by turning on notifications for that conversation. Any activity in that conversation will provide a notification to the user but not for an entire channel’s activity. Accessing the notification settings for a conversation is simple. Go to the original post and then select More Options. Then, choose the toggle Turn Off Notifications/Turn On Notifications to turn notifications off or on.

Many Teams users wear headsets to not only keep their hands free but to take phone calls. With a headset on, it is easy to miss incoming calls but with the new Secondary Ringer feature, an incoming call will ring the computer. Even with a headset on, Teams users will not miss an incoming call.

On the topic of calls, the experience of Cloud Voicemail has received several new improvements, including the capability for users to directly transfer a call to Cloud Voicemail. Additionally, users are now able to configure features in the Teams setting options, including choosing the greeting language, configuring call answer rules, customizing the TTS for the standard greeting and the “out of office” greeting, and choosing when to play the out of office greeting.

One of the most useful features on a telephone is Caller ID but this function has only been available through a telephone provider. For Teams users, they will be able to see the PSTN Caller’s name based on the AAD data and/or display the users’ names that were provided to the telephone company. This is possible with the new Reverse Number Look Up enhancement. Reverse Number Look Up is currently available on the desktop and, soon, it will be available on Teams mobile.

Google Chrome now supports web Teams users with placing calls from a web browser. Access this by launching Chrome and then, while in Chrome, choose Calls on the left side of Teams or type in /call in the command bar at the very top of Teams.

The phone system for Microsoft 365 GCC (Government Community Cloud) also received new capabilities and updates. These include Teams calling improvements for VOIP users, call handling enhancements, phone number blocking, Group Call Pickup (GCP), Call Park (CP), multiparty calling without conference license, and shared line appearance (SLA).

From chats to calls to meetings, the common theme is communication and collaboration. With the new “Meet Now” feature, available on desktop, it allows the Teams user to skip the meeting invite and head straight into the new meeting. This can be accomplished by going to Calendar on the left side of Teams, select Meet Now in the top right corner, and then add the people to the meeting. No calendar. No scheduling. It’s straight forward. It’s simple.

In Teams meetings, highlighted participants appear in the standard 2 x 2 layout with the most active speakers taking priority. With Pin, the Teams user can now choose who to show in their own personal view, and because this is the Teams user’s personal view, it does not impact other participants in the meeting. To create the custom layout, right-click on a meeting participant and select Pin (or Unpin).

With Missed Meeting-Add notifications, a notification will appear in the Teams user’s activity feed to notify the user that someone tried to add him/her to a meeting. If the meeting is still active, the Teams user can join the meeting directly from there.

With these new features and enhancements, communicating within Teams gains versatility, flexibility, and customizability while addressing issues of interruption, productivity, and personal preferences.

Microsoft Build Conference 2019 Announcements: Microsoft Teams

The announcements of new and streamlined features for Microsoft Teams at the Microsoft Teams Build 2019 conference focussed largely on the centralization of Microsoft Teams as the hub for applications by bringing together the customer, the partner, and the Microsoft applications inside of Teams.

Microsoft Teams will be seeing many new changes and features over the coming months. With a streamlined end-to-end application lifecycle, there will be a Partner Centre that will provide support for Teams apps. Within the Partner Center, offers and app purchases (SaaS-based) will be made available, creating a one-stop-shop experience for the customer. The customer will be able to purchase subscriptions from within the Partner Centre. IT Admins can set policies for app distribution with the app setup policies, end-user app pinning, and end-user app access policies. IT Admins will be able to allow specific Teams access to specific apps. Deployment of apps will be done as per the IT Admin policies.

Microsoft Teams will be seeing many new changes and features over the coming months. With a streamlined end-to-end application lifecycle, there will be a Partner Centre that will provide support for Teams apps. Within the Partner Center, offers and app purchases (SaaS-based) will be made available, creating a one-stop-shop experience for the customer. The customer will be able to purchase subscriptions from within the Partner Centre. IT Admins can set policies for app distribution with the app setup policies, end-user app pinning, and end-user app access policies. IT Admins will be able to allow specific Teams access to specific apps. Deployment of apps will be done as per the IT Admin policies.

From within the Partner Centre, the App Certification Pilot will be an integrative and crucial step of submitting apps for MS Teams. The App Certification program will provide a standardized format for the data that is available for security, compliance practices, and data handling. This data will be available for each MS app, and will also include partner apps. The combined standardized format for this data will be located and accessible in a central repository. This information will not only enhance the one-stop-shop experience, but will also substantially assist partners and customers on many levels, including expediting the approval process for deployment, shortening/eliminating validation time of the data as it can be trusted, and minimizing efforts for completion of RFPs for our partners. This process has begun with the gathering and reviewing of partner and MS app information, and combining it with publicly available information for each app. Partners that we have begun the process with include Adobe Sign, Asana, Evernote, Talla, SurveyMonkey, Zoom.ai, Kronos, and many more.

Aside from enhancements for the developer, there are many new platform capabilities that are new and improved. Amongst these include message actions, bots use in private chats, tab improvements, link unfurling, simplified authentication for Azure Active Directory-based apps (Single Sign-on), mobile users, and Share to Team.

Team collaboration is founded on communication, and in Microsoft Teams, messages are at the core of this foundation. However, simply sending and replying to messages is not enough to support collaboration. Messages require more interaction to make them effective for collaboration. Messages need to be followed-up on, used to kick-off workflows in other systems and turned into notes. These message actions can now be initiated directly from the message as Message Actions, thereby closing and supporting the collaboration loop while keeping the communication lines open.

Bots are becoming more and more invaluable in our day to day tasks. They can be used to complete tasks and workflows. With the new UI-based interactive bots, users can perform actions on individual messages and post dynamic cards inside 1:1 chats, group, and meeting chats. These dynamic cards include action items, kudos, and polls.

Collaboration and communication, as we have discussed in previous installments, is not bound to the desktop, and mobile availability is a must. Previously, only Team apps with bots could be used on mobile devices. As iOS and Android Teams clients reach parity with the desktop and web platforms, users will be able to use message extensions, personal apps, task modules, and channel tabs on mobile devices. The concerns over what app features can or can’t work on a mobile device will become a concern of the past as the features will work from anywhere and off both platforms.

Microsoft Graph APIs have improved automating teamwork. The MS Teams lifecycle can now be automated, including actions such as creating the team, adding members, installing apps, pinning tabs, creating channels, and archiving and deleting teams. Currently available features include installing or upgrading apps, which support application permissions, creating deep-links to channels and teams (Channel.webURL), enabling a connection between channels with existing workflow with the email address for a channel (Channel.email), and for government customers, Teams Graph APIs (GCC High and DoD clouds).

Teams App Templates provides a simpler, quicker, community-driven, and open-sourced start to creating apps. Housed in Office Dev GitHub, the Teams App Templates provide plug and play experience, a solid code base, are extensible, are customizable, and come with detailed documentation. The first Teams App Template is Custom Stickers. This template allows any customer sticker in image, sticker or GIF format to be applied within the Teams chat experience. Additionally, List Search and Icebreaker, are also available. List Search makes any SharePoint list item searchable and shareable within a Teams chat, enabling item-level conversations without having to switch context. Icebreaker, a fun bot, randomly pairs team members up for coffee once a week, building a personal connection and supporting team culture.

Microsoft recognizes that the heart of Microsoft Teams is the customer, and by allowing customers to bring their services and integrations into Microsoft Teams, it empowers the customer to create, design, and deliver their business workflows and actions inside Microsoft Teams. Coupling this empowerment with the capabilities of purchasing vetted partner apps, it provides even more power to the customer for an integrative, collaborative, and open communication system between its team members.